The future of occupational pension services - current topics

Occupational pension administration faces numerous challenges, including digitization, innovation, user experience, sustainable technologies, and talent management.

Through this series of topics we address the challenges and present potential solutions for and from the occupational pension community, illustrating how the future can be shaped through suitable occupational pension services.

Artificial intelligence in occupational pensions - results of the 2024 survey

Artificial intelligence (AI) has been used in some areas of occupational pension administration for many years. In particular, the rapid development of generative AI is opening up new possibilities through easier access to AI solutions and a wide range of applications in a variety of business areas. WTW surveyed companies in Germany to find out to what extent AI solutions are used for occupational pension services and how they will be integrated into other services in the future.

AI and services for occupational pension schemes

Generative AI opens up new possibilities for corporate pension plans. This technology can be used to optimize and expand existing pension services. This article outlines the new opportunities and challenges of AI for occupational pensions. Dr. Barthold Albrecht, IA, and Dr. Franziska Kühnemund, WTW, share their practical experience in an interview.

Talent management for company pension schemes - a rethink is needed

Experts are the key to the entire value chain and the further development of occupational pension management. Due to demographic change in Germany, attracting and retaining talent is becoming increasingly important for the occupational pensions sector. This is due both to structural changes within the workforce and to changing conditions in the German labor market.

Occupational pension schemes: assessment of the organization and recommendations for decision-makers

The pressure to rethink the organization of occupational pension schemes is growing, driven by demographic change, technological innovation and increasing demands on the member experience. Assessing and transforming the pension organization offers many opportunities. This article summarizes the key challenges and outlines an approach to tackling this transformation.

Digitization of administration 2023, survey report

Digitization is one of the top issues in the administration of occupational pension schemes. WTW surveyed German companies on the status and future challenges. This report summarizes the key findings.

Digital communication – now!

The need for digitization in occupational pension schemes is increasing due to administrative burdens, skill shortages, increased service demands, and cost pressures. Effective digital communication with members is the key to meeting future requirements.

Digital communication – fast digitalization success

In Germany, there is a need for a catch-up when digitizing the management of occupational pension schemes. Digital communication with all members is key and a starting point for faster digitalization successes. WTW’s proven technology can help to achieve these objectives.

Challenges and opportunities of demographic change in Germany

In the coming years, the so-called baby boomers will retire in Germany. This will increase the challenges for the pay-as-you-go statutory pension scheme. At the same time, it will lead to an increased demand for skilled workers in an already tight labor market. However, this change also offers an opportunity to strengthen the company pension scheme as an essential building block for retaining and recruiting employees, and for stabilizing old-age provision. The white paper outlines how demographic change will affect occupational pension schemes and what solutions are available.

Fit for future: transformation of administration

Rising member expectations, technical progress and cost pressures require constant change. This also applies to occupational pension schemes and their organizations. An effective change management is needed that involves employees and all other stakeholders. Key elements are quick wins, communication, resource allocation, ongoing digitalization and establishing of a sustainable culture of change.

Fraud and Company Pension: A Relevant Topic

How an intelligent communications concept can transform occupational pension plans from a benefit to an instrument for successful employee retention. For more information, read this article in our series on the future of pension services.

Do your employees know their occupational pension?

How an intelligent communications concept can transform occupational pension plans from a benefit to an instrument for successful employee retention. For more information, read this article in our series on the future of pension services.

Inflation and Pension Communication

Currently more and more employees and retirees want to know how inflation will affect their future (expected) or current benefits. Employers can meet these needs by adjusting the pension communication to the changed economic conditions.

More talents for the occupational pension sector!

The shortage of talents also affects the occupational pension sector. Read our latest article to find out how talent management can be realigned.

For a sustainable occupational pension scheme

The management of occupational pension schemes has become more challenging in Germany in recent years. This includes efficiency, member experience, transformation of technology, talent management of experts and management of risks.
Our new article discusses the challenges and appropriate strategies for overcoming them.