Our claims management experts are an integral part of our client servicing team, playing an active role in drafting and interpreting policy wordings, setting up claims procedures according to individual client requirements and negotiating with insurers.
A coordinated approach helps ensure that when a claim event does occur all parties are in a state of readiness, knowing whom to contact and what steps to take. Early involvement of the claims team facilitates efficient loss notification and adjustment, leading to prompt and fair settlement of claims. This in turn helps to minimize any delays in project completion and the adverse financial consequences these may bring. The standard insurance broking service involves the claims team liaising with our clients/insureds and the adjusters/insurers to progress submission and then settlement of claims.
Claims Consultancy and Advocacy
Where large or complex claims occur on a Willis Towers Watson placement the policy will allow for the instruction of our team to provide a specialist claims advocacy service to you. This support is broader than the standard broking service for clients when a particular claim merits extremely close coordination with the parties involved. Working with the client, we assist in the submission of the amount and rationale for the claim to adjusters and the experts appointed by insurers. Additional expert resource such as forensic accountancy colleagues can also be brought into the team as required if wider preparation of the claim is needed. We can also offer a similar sort of service for large or complex claims where Willis Towers Waston has not been involved with the placement and would be happy to offer a proposed cost for such service on request.
Contact Claims
The Willis Towers Watson Claims Team is available 8.30am to 5.30pm via phone or email:
- New South Wales - 02 9285 4000
- Victoria - 03 8681 9800
- South Australia - 08 8223 1200
- Western Australia - 08 9214 7400
- Queensland - 07 3167 8500
E: au_claimsadmin@wtwco.com (or perth.claims@wtwco.com for WA)
