Alert:24

Alert:24 is a business unit within WTW’s Crisis Management global broking division. The name Alert:24 differentiates our operational risk solutions from those offered by our insurance colleagues in WTW.

Working with our team is not dependent on you being an existing client of WTW. However, policyholders may have access to an insurance bursary that can cover or subsidize Alert:24 solutions.

We are fortunate to work with a diverse range of clients across all major sectors, as well as international organizations and private clients. This diversity spans not only sectors but also geography and culture, as we work daily with clients on every continent. Our clients vary in size, from large conglomerates to single-asset operations.

We routinely work with some of the largest and most mature corporate security teams in the world, and there's nearly always a place for our support. This can be articulated through our CCI model:

• Capacity: We assist with ad hoc or strategic projects that are difficult to complete alongside routine tasks, providing additional horsepower where needed.
• Capability: We offer specialized expertise in certain geographies, techniques, and niche risks such as kidnap and active assailant situations, accrued through decades of experience, which our clients can leverage.
• Independence: Our independent reviews and assessments can add value for various agendas, including third-party validation of existing frameworks, distancing from an opinion or output, and post-incident reviews.

By tapping into our capabilities, we can help achieve your objectives and improve the efficiency of your security team.

We offer CPD-accredited Kidnap Crisis Management training, making us one of the few organizations globally to provide this.

Although we do not provide conventional assistance solutions, we offer additional crisis services such as post-incident evaluation, psychological support, and critical incident crisis counseling for affected individuals. Our crisis support agents are skilled intelligence analysts who can provide you with information on global events as well as advice and guidance when you are unsure how to act. We also provide quality assurance through an appraisal process that verifies the experience and capability of assistance providers and monitors service provision, ensuring you get the most out of your service provider.