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Bridging the gap between risk and insurance: Operational resilience and scenario testing

Bridging the gap between risk and insurance series

By Laura Kelly | March 31, 2025

Welcome to the next post in our Bridging Gap series. This time, we explore how developing and updating risk scenarios can enhance operational resilience, risk management, and the role of insurance.
Financial, Executive and Professional Risks (FINEX)
Artificial Intelligence

Scenario building and impact analysis

Scenario building and impact analysis is a crucial part of the risk management process, even more so with the spotlight being applied to scenarios and stress testing by the regulatory bodies. Risk Scenarios clearly communicate potential adverse events that could impact the business, detailing how, where, and why these events might occur, and their likely consequences. This information is essential for analysing how specific risks will affect the business in terms of response, business interruption, continuity and cost. It also helps indicate how insurance could respond, facilitating better risk transfer. However, a deep dive analysis of a specific risk is usually only fully explored for cyber risks, think black hat days/red flag days, whilst other high priority risks remain static and can lose their significance with outdated or broad scenarios.

Without understanding the frequency and severity of potential events, scenarios may fail to highlight critical risks. A well-developed scenario landscape leads to a better understanding of risks and allows for the assessment of mitigation strategies, including insurance. Missing out on identifying sources of risk can create gaps in your risk profile, reducing opportunities to minimize exposure.

In a constantly evolving business environment, including mergers, acquisitions, new geographies, and regulatory changes, how can you ensure your risk scenarios remain relevant? 

The answer lies in scenario development and impact workshops

  1. 01

    Prioritize Key Risk Scenarios

     Identify your operational risk scenarios utilising robust internal and external data to bridge any gaps. These risks should include:

    • Priority risks for the business (typically high severity, low frequency) 
    • Emerging risks 
    • Internal and external events experience ((When setting scenarios, firms could consider previous incidents or near misses within the organisation, across the financial sector, and in other sectors and jurisdictions)* 
    • Regulatory focus
  2. 02

    Facilitate Workshops

    Once key risk scenarios are identified, a workshop should be conducted with potentially impacted teams from across the business, these can and should include members of Risk, Legal, Regulatory, Technical, and IT. Participants should discuss the following as it relates to their function/department and be challenged by those in attendance:

    • Scenario review 
    • Potential impacts to each line of service
    • Potential control failures and control owners
    • Key drivers and relevant internal event information
    • Rationale for response assumptions
    • Frequency and severity impact of events
    • Challenge of assumptions
  3. 03

    Analyse and Document

    All information should be documented and analysed in conjunction with external data. This analysis should provide:

    • Potential control failures/causation 
    • Consequences/impacts 
    • Insurability with commentary 
    • Financial impacts (e.g., 1:5 years, 1:25 years, 1:100 years) 
    • Insurable financial impact (worst-case severity) 
    • Percentage of insurance coverage for the scenario 

Example of a risk scenario output

Risk scenario example table
Loss Impact Type – Risk Scenario 1 1 in 100 Years (Worst case) 1 in 50 Years 1 in 10 Years (Moderate)
GBP £ Impact GBP £ Impact GBP £ Impact
Financial: Loss of revenue 15 million 4 million 1.5 million
Compensation to third parties 10 million 7 million; 0.5 million
Regulatory fines N/A  N/A  N/A 
External legal fees  10 million  3 million  0.5 million 
External consultant costs  £24 million  £13 million  £1.0 million 
Internal costs  3 million  3 million  1 million 
TOTAL £62 million £30 million £4.5 million

WTW’s Scenario Development and Impact Workshops

Our Scenario Development and Impact Workshops enable a deeper understanding of how each priority risk scenario will impact the business.

Scenario Workshop output enables organisations to: 

  • Develop new or update to existing procedures and protocols to ensure stronger controls and addition to business interruption plans, business continuity plans and enhancement of operational resilience. 
  • Fully understanding risk transfer options including recommendations for adjustments to limits and deductibles either up or down, amendments to wordings to provide more comprehensive coverage or new policies, where no cover exists. 
  • Demonstrate to key stakeholders, including senior leadership, board members, shareholders, regulators and clients that your risk programme is robust and safeguards the business moving forward.  

For more information or to discuss how Scenario Development and Impact workshops can help you, contact the Operational Risk Solutions team at WTW.

Author


Associate Director, Sales and Client Management, ORS – FINEX GB

Operational Resilience Contacts


Alex Cosma
Associate Director, Consulting and Client Management, ORS – FINEX GB

Paul Search
Head of FINEX Risk Solutions – FINEX GB

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