Let us be an extension of your team
InHouse Plus is a range of services designed specifically for in-house pension teams. As pension and member experience experts, we can offer you the additional support you need to comply with the pension industry standards and also provide excellent service for your members.
Whether you’re an existing client, already have an administration partnership in place or manage everything in-house, we can support you.
Our services include:
- Contact centre support: Experienced pensions call handlers and mailbox management
- Anti-scam service: Outbound call service for transfers and mailbox management for active requests
- Pensions knowledge training: Technical training, leader development and professional qualifications
- Complex case resolution: Analysis and resolution support for complex cases
- Technical solutions: Technical, legislative and regulatory preparation, support and reviews
- Pensions dashboard support: Dashboard readiness strategy
- Member communications: Review and production of member-friendly digital and print communications
- Project management: Experienced programme and project delivery
- Accounting and treasury: Accounts preparation, maintenance, and reporting
- Operational enhancements: Proven methods and tools, operational models, skills and support, drive to digital
- Treasury team
- Common investment fund accounting
