Early predictions are that up to 15 million savers could access a Pensions Dashboard in the first 12 months after the Dashboard Available Point. As a result, some members will want or need to contact their administrator, whether that is because they are a partial match, have a question or have rediscovered long-forgotten pension benefits. Administrators will need to manage these additional queries, in some cases within regulatory timelines, alongside delivering existing services. This is where we can help. We have a solution that provides answers to dashboard-related queries that your in-house teams can use.
We can help with:
- Answering dashboard-related calls
- Managing a mailbox for dashboard queries
- Creating a web form – making it easier for members to contact the scheme
- Reporting on the numbers and type of dashboard-related queries
Importantly, we can move resources up or down to meet the needs of your members and to help you manage your costs.
