Integrated Casualty Consulting (ICC), an extension of the Risk Control and Claim Advocacy practice, offers clients with loss sensitive programs highly specialised services designed to mitigate claim frequency and costs, reduce claim management fees and improve operational efficiencies.
ICC's integrated analytical approach facilitates "core" analytics — the innovative use of systems and a dedicated analytics team to assist with custom metrics, client defined dashboards/reporting and systems improvement/selection. It includes a Workers Compensation Diagnostic (WCD) tool that helps clients establish a baseline and/or a benchmark for their workers compensation program and has the flexibility to select a state or user-selected industry "peer" group.
ICC's objective is to provide user-selected balance sheet protection and help our large workers compensation clients reduce their total cost of risk (TCOR). With our comprehensive analytical approach to casualty risk control and claim program management, we show clients how to optimise their risk and uncover cost benefits. This comprehensive approach integrates our various consulting services.
- Claim consulting and liability claim consulting—Post-loss and claim program services
- Workforce vitality practice and ergonomics consulting—Casualty pre-loss control
They offer a variety of fee-based services that can be combined and customised to individual client needs. Although integrated with these consulting services, the analytics team can also provide fee-based services separate from these solutions.
Claim Consulting
Features five key services:
- Claim closure solutions (CCS)
- Third-party claim administrator (TPA) selection services
- Claim audits program
- Risk process optimisation (RPO)
- Medical cost containment solutions (MCC)
Claim closure solutions
Most claim professionals agree that when claims are paid faster, costs are less. Proper and aggressive management of the claim process can facilitate a quicker resolution and lower future payments. Claim closure solutions (CCS) is designed to reduce open claims and total developed incurred losses.
TPA selection services
One of the most important decisions a company makes is the selection of its TPA. One mishandled claim could cost thousands of dollars, so the quality of a TPA's services can significantly impact a company's income statement and balance sheet.
However, this decision-making process is complex and requires a significant knowledge and understanding of claim administration that Willis Towers Watson's highly trained and experienced professionals bring to clients so they can make informed decisions.
Claim audits
This important service measures and rates the performance of your claim service providers. A highly skilled and experienced team of Willis Towers Watson claim professionals selects files from your loss history. After reviewing and evaluating the files, we prepare a formal report containing constructive recommendations, actionable observations and an overall rating of your claim service providers. This report will also serve as a benchmark to evaluate your service providers' ongoing performance.
Risk process optimisation
RPO can give you fresh and innovative ideas to improve efficiencies, drive down costs and provide greater shareholder value. Ongoing strategic risk planning enables you to prosper, and our proprietary RPO method can help.
RPO can clarify our mutual understanding of your key financial and operational goals; define your organisation's risk management objectives and activities to align with those goals; and set specific measures and metrics for each objective. The RPO process requires company, claim, risk control and data analytics professionals to partner on these risk-planning strategies. Your RPO efforts will ensure that resources are focused on clear objectives that provide true value to your organisation.
Medical cost containment solutions
Businesses are challenged every day to control the cost of workers compensation and to improve their bottom lines. Medical data analysis can be the first step in controlling those costs.
Our MCC service offers our clients a strategic approach to reducing costs associated with their workers compensation large deductible and self-insured programs through our MCC analysis, Willis Towers Watson's proprietary process. Our clients typically realise a savings of annual incurred losses. In addition, the savings associated with this program accrue over future years – this is not a one-time savings.
Liability Claim Consulting
The liability claim consulting team helps clients manage complex liability claims and maximise insurance recoveries connected with many types of difficult exposures, including:
- Asbestos
- Talc
- Pollution
- Chemical exposures
- Concussion/CTE
- Sexual molestation
- Medical devices
- Pharmaceuticals
- Food-borne illnesses
- Construction defects/mold
- Catastrophic events/mass casualties
- Recall-related third-party claims
Workforce Vitality
The Willis Towers Watson Workforce Vitality Practice has a suite of tools and services to improve your organisation's performance and give you an edge over your competitors. Here are some of our offerings:
Willis Towers Watson ergonomics services
Willis Towers Watson Ergonomics Task Analysis
This service offers an easy-to-use format that facilitates the critical solution development process:
- List the risk factors
- Associate the risk factors with their root sources
- Brainstorm or "trystorm" changes to the sources
- Implement the best options
Rapid improvement events
Willis Towers Watson provides two-day to four-day ergonomics training sessions (or Kaizen events) to teach client teams to perform ergonomics task analysis and apply it at their work site.
Willis Towers Watson advanced remote ergonomics
This strategic and holistic approach enables companies to rapidly respond to employees in pain or discomfort. Willis Towers Watson's team of certified ergonomics, wellness, health coaching and rehabilitation specialists work directly with your employees to reduce their discomfort, minimise lost time, and decrease the probability of an escalation to injury or claim. In fact, Willis Towers Watson's team of ergonomics specialists has a 99% success rate at effectively resolving employee concerns.
Willis Towers Watson MSD dashboard
Our dashboard accumulates the results of the Willis Towers Watson Ergonomics Task Analysis forms enabling visualisation of the key metrics of your risk pre- and post-assessments, such that the measurable impact can be quantified.
Willis Towers Watson ergonomics process evaluation tool
Compare your current process against proven best practices by using our ergonomics process evaluation tool. The online system allows you to compare sites and to view sites over multiple reviews. While the evaluation starts by assessing gaps, over time it becomes a cultural development management process that makes ergonomics a normal part of operations.
Willis Towers Watson Body Ergo
This biomechanics training process is more effective than safe lifting training. While ergonomics seeks to change the engineering design of your workplace, tools and equipment, Body Ergo seeks to empower your employees to make the best decisions possible through efficient and safe body movement.
Willis Towers Watson online coaching
24/7/365 online communication raises the bar for ergonomics. Our online multimedia coaching tool is designed for managers and supervisors, delivering generic or customised content to your staff in brief, information-packed videos. Regularly scheduled emails update information for subscribers. Our online coaching library provides timely, fun, practical and short messages created by ergonomics leaders who have developed and implemented successful ergonomics programs in some of the nation's largest companies.
