India Highlights
The 2021 Employee Experience (EX) Survey India findings confirm that the pandemic created an EX stress test as employers deployed a range of actions, including restructuring, cutting pay and benefits, and adopting a flexible work model in response to the crisis. These actions took a significant toll on people and business with declines in productivity, engagement and wellbeing, among other areas, at many organisations.
As a result, we’re seeing a “great EX awakening” — all Indian employers said that enhancing the employee experience will be an important priority at their organisation over the next three years compared to 74% indicating it as important prior to the pandemic. Employers recognise the urgency of improving the EX as they adapt to their new reality and face turnover and engagement challenges.
Only 30% organisations have a transformative EX and have integrated their EX and business strategies.
These organisations report faring better in terms of leadership, managing change and talent development.
Despite the urgency of improving the EX as organisations adapt to the new reality, 28% don’t expect to arrive at the new reality until 2022 or beyond.
When asked to identify the areas needed to improve EX, 88% of employers in India have identified flexible work as a priority over the next three years.
Developing change capability is also critical as 59% of organisations find senior leader effectiveness at managing change a major strength.
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