Leisure and hospitality workplace risks in Asia

Introduction

COVID-19 and the global cost of living crisis impacted few industries as heavily as leisure and hospitality.

And in the WTW Global Leisureand Hospitality Risk Outlook 2023 ^[1], respondents indicate that the industry is still suffering long-term impacts in the post-pandemic period, including a skills gap from staff leaving the sector (47% of survey respondents). In Asia, pent-up demand driving a sudden and significant upturn in tourism business has left many leisure and hospitality operators rushing to fill front line positions left vacant during the pandemic-induced business hiatus.

Against this background, the 2023 Outlook study shows that hygiene and infection (43%), working with machinery (38%) and slips and trips (38%) remain at the top of the list of Industry health and safety risks. That said, evolving risks, such as working from home (30%) are also featured, reflecting the change in society and the way work is organized.

How we can help – WTW’s Asian Workplace Risk Assessment Services

In the context of the above workplace risks, WTW is well positioned to work with both our insurance partners and regional clients in the provision of effective workplace risk assessment services.

These services are offered through our regional Liability Risk Practice, in partnership with our Australian Workplace Risk Specialists. This integrated workplace safety team has over 20 years’ experience in the provision of workplace risk solutions for the regional leisure and hospitality industry. We work closely with our casualty insurance brokers to provide regional leadership in provision of workplace safety insurance placement and risk solutions.

Scope of Workplace Safety Risk Services

WTW’s work injury claims analytics service provides our clients with a forensic examination of reported work injury claims to identify key causation factors driving poor work injury claims performance.

WTW’s onsite workplace safety risk surveys provide clients with a documented profile of worker safety exposures associated with specific workplaces, and reviews measures being implemented to control them. Our safety risk surveys comprise of an onsite workplace visit, including interviews with key operational managers and risk/safety personnel, and a representative inspection of high-risk locations or activities taking place at the worksite during the time of the visit. Survey reports include a review of safety management systems and provide risk improvement recommendations to enhance safety controls, where applicable.

Our interactive safety training workshops are intended to get participants actively involved in the discussion of ‘real world’ workplace risks and the development of a broad range of potential solutions following the ‘Hierarchy of Controls’ process, the workshops lead participants to the development of an Action Plan to reduce accidents within their work environments. These workshops have been successfully conducted in both seminar and webinar formats.

These reviews provide a detailed assessment of an organization’s compliance with safety and health regulations within specific Asian geographies. We examine client safety management systems, policies and procedures, and compare them with the requirements of in-country occupational safety and health legislation including relevant Acts, Ordinances, Guidelines, and Enforcement Orders, applied by relevant authorities within each jurisdiction. As part of the review, we provide an applicability rating (e.g. red/highly relevant) against specific segments of regulations or guidelines that are most relevant to the industry in which the client operates. Clients receive a Compliance Review Report, which includes recommendations to enhance the company’s safety compliance status.

This service is intended for clients who are preparing their organization for ISO 45001 certification. Internal Safety Management System (SMS) audits are mandatory under the ISO 45001 certification process and are intended to assess whether an organization conforms to its own requirements for safety management and the requirements of the international standard. Regular internal audits allow for the continuous assessment of the effectiveness of the management system and the identification of potential improvement opportunities. Through the internal audit process, independence must be demonstrated by the absence of responsibility in the activities to be audited. As such, WTW’s certified ISO 45001 auditors can greatly assist clients by fulfilling the internal audit requirements of the Standard and at the same time maintain the independence of the internal auditing process.

In a hybrid working world, ergonomic risks associated with the home office have become a growing cause of work-related injury claims. Through the delivery of our remote or in-person Work From Home Risk Assessments, we are able to effectively examine ergonomic-related risks within the home office space, identify root causes for ergonomic-related injury claims, and recommend cost-effective risk control solutions. These assessments are conducted by workplace safety specialists with graduate and post-graduate qualifications in ergonomics, occupational safety and health, and ISO 45001 requirements.

For more information about our services, please download our brochure below or contact us.

Footnote

Global Leisure and Hospitality Risk Outlook 2023. Return to article

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Joaquin Carlos Uy

Deputy Head, Corporate Risk & Broking, Philippines

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Vincent Mossfield

ISO 14001 Auditor and Regional
Director Liability Risk Practice, Asia

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