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Survey Report

Insurance Marketplace Realities 2022 Spring Update – Personal lines

April 7, 2022

Massive rate increases in cat-prone areas coupled with inflationary pressures highlight a persistent hard market in personal lines. A recent pullback by several carriers in California and Florida has exasperated insurance buyers in an already capital-starved industry segment.
Personal Lines Insurance
N/A
Rate predictions: Personal lines
Trend Range
Homes under $1,000,000 Increase (purple triangle pointing up) +6 to +8%
Homes over $1,000,000 Increase (purple triangle pointing up) +8% to +12%
Cat-exposed Increase (purple triangle pointing up) +20% to +50% with limitations or non-renewal
Cat-exposed and/or losses Increase (purple triangle pointing up) +50% or non-renewal
Auto Increase (purple triangle pointing up) +10% to +12%

Key takeaway

Massive rate increases in cat-prone areas coupled with inflationary pressures highlight a persistent hard market in personal lines. A recent pullback by several carriers in California and Florida has exasperated insurance buyers in an already capital-starved industry segment.

Underwriting personal lines coverage is increasingly complex.

  • Underwriting guidelines have narrowed for problematic risks, leaving many individuals reliant on state-sponsored insurance programs.
  • Premium risk profiles with limited exposure and clean claim history will still have several marketplace options available.
  • Others should be prepared for rate increases along with mandatory underwriting guidelines.

Property insurance faces inflationary pressure as carriers drive toward rate adequacy.

  • Many carriers are automatically increasing property coverage limits by 8% to 12% in order to catch up to labor and material shortages that have caused a massive increase in construction costs.
  • Our prediction last fall of carriers abandoning difficult markets has unfortunately proved true. This exodus from cat-prone areas will cause many real estate deals to fall through and/or clients to self-insure.
  • Many carriers are adding capital and resources behind their excess and surplus paper. When the admitted market does not have the appetite for this coverage, carriers may place in the non-admitted market after regulatory requirements are met.
  • Notable catastrophe loss events filled 2021 from the beginning, with the Texas freeze in February, to the end, with the Kentucky tornadoes in December, and in between, chief among them Hurricane Ida, which could ultimately cost $30+ billion.

Despite the drop in driving miles during the lockdown, severity of auto losses spiked and now frequency is reaching pre-pandemic levels.

  • The used car market has increased by 47%, according to Manheim Used Car Index. This has directly contributed to deteriorating loss ratios for auto insurers.
  • We predict a full reversal of the recent easing of auto rates and foresee frequency slightly worsening from pre-pandemic levels.
  • Drivers are motoring at higher speeds, causing more serious accidents, and this trend is expected to stay.
  • Carriers are clamoring to get rate increases filed with regulators with the goal of reversing deteriorating loss ratios.

Social inflation has spurred an increase in court costs and litigated settlements.

  • Courts have reopened their doors to previously stalled litigation leading to many large jury-awarded judgements.
  • The Insurance Research Council suggested that “very large verdicts have a strong signaling effect on insurance claimants and insurers, resulting in higher settlement costs across a broad class of insurance claims.”
  • Jury awards tend to be higher in geographic areas with greater levels of income inequality.

The growing threat of cybercrime will leave many individuals’ personal information exposed.

  • In Q1 of 2021, four in 10 people encountered an unsafe link while using their mobile devices — less than a year later, five in 10 people encountered such threats.
  • With over 80% of personal email accounts exposed on the dark web, bad actors will increasingly steal important personal and financial information by compromising consumers’ online accounts.
  • With cryptocurrency becoming more popular among new investors, crypto scams are also rising.
  • Many insurance carriers are responding to cybercrime by offering some coverage under their homeowner policies.

Disclaimer

Willis Towers Watson hopes you found the general information provided in this publication informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, Willis Towers Watson offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

Each applicable policy of insurance must be reviewed to determine the extent, if any, of coverage for losses relating to the Ukraine conflict. Coverage may vary depending on the jurisdiction and circumstances. For global client programs it is critical to consider all local operations and how policies may or may not include coverage relating to the Ukraine conflict. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal and/or other professional advisors. Some of the information in this publication may be compiled by third-party sources we consider reliable; however, we do not guarantee and are not responsible for the accuracy of such information. We assume no duty in contract, tort or otherwise in connection with this publication and expressly disclaim, to the fullest extent permitted by law, any liability in connection with this publication. Willis Towers Watson offers insurance-related services through its appropriately licensed entities in each jurisdiction in which it operates. -The Ukraine conflict is a rapidly evolving situation and changes are occurring frequently. Willis Towers Watson does not undertake to update the information included herein after the date of publication. Accordingly, readers should be aware that certain content may have changed since the date of this publication. Please reach out to the author or your Willis Towers Watson contact for more information.

Contact


Tyler E. Banks
National Practice Leader
Personal Lines/Private Client

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