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Success Story

How one security services company reduced fitness-related injury rates

By Sam Frontera | November 19, 2024

See how a leading security services provider reduced fitness-related injuries across their overseas operations, underscoring the effectiveness of a holistic, data-informed strategy.
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As part of their continuous commitment to enhancing workforce health and safety, a leading security services provider sought to reduce fitness-related injuries across their overseas operations. In high-risk environments where physical preparedness is crucial, managing injury rates is key to maintaining both operational readiness and employee well-being.

The organization partnered with WTW to address their unique injury challenges, particularly in reducing musculoskeletal disorders (MSDs) tied to fitness activities – a common concern given the physical demands of their roles. Leveraging WTW’s expertise in high-risk occupation loss control and with additional support from our carrier partner, we developed a combination of tailored solutions that would ultimately lead to significant improvements in injury prevention, without the need for extensive program restructuring or additional resources.

The challenge

In physically demanding roles, employees face increased risks of MSDs and other fitness-related injuries, impacting both individual health and operational efficiency. Recognizing the importance of proactively managing these risks, the organization sought to lower injury rates, streamline claims management, and improve return-to-work outcomes.


Our approach

WTW’s collaborative approach focused on implementing tailored injury prevention and wellness initiatives, designed to address specific risks within this workforce. By leveraging sports medicine principles, advanced fitness tools and targeted claims management, WTW supported the organization in building a sustainable health and safety program. Key elements of our solution included:

  • Advanced equipment and tools: Equipped with state-of-the-art fitness and wellness tools, the program promoted safe exercise practices, reducing the physical strain associated with fitness routines.
  • Data-driven insights: Our advanced analytics along with specialized fitness software allowed for in-depth analysis of injury trends and program impact, enabling the organization to refine strategies based on real-time data.
  • Employee reward programs: To drive engagement, the program introduced rewards that incentivized employees to participate in wellness activities, fostering a proactive approach to health management.
  • Robust claims management: WTW’s claims management framework provided efficient processes for handling injury claims, ensuring timely support for affected employees and reducing costs.
  • Return-to-work (RTW) programs: WTW also implemented RTW strategies to help employees recover and reintegrate smoothly after an injury, minimizing downtime and supporting long-term health.

Results

Through this multifaceted approach, the organization saw a significant reduction in fitness-related injury rates within the first year, underscoring the effectiveness of a holistic, data-informed strategy. The claims management and RTW programs further strengthened operational resilience, reducing costs and supporting employees in their recovery and return to work.

Looking ahead

WTW continues to work closely with the organization to build upon these successes, exploring additional ways to leverage data, technology and industry-leading wellness practices. By prioritizing workforce health and safety through innovative solutions, WTW is helping this security services provider maintain a resilient, capable and healthier workforce.

How we can help

WTW specializes in loss control solutions tailored to the unique needs of high-risk industries with our government contracting industry. Our expertise in injury prevention, claims management, and return-to-work programs allows us to support organizations in building healthier, more resilient workforces. For more information on how we can assist with your safety and wellness goals, please contact us.

Disclaimer

Willis Towers Watson hopes you found the general information provided in this publication informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, Willis Towers Watson offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

Author


Government Contracting Industry Co-Leader, Risk and Loss Control Consulting Leader
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