The Senior Advisor Podcast Series

Don’t miss the final episode of The Senior Advisor’s three-part mini-series on severe weather and disaster management. Host Rhonda DeMeno returns with Wade Miller from OneRallyPoint, David Gluckman from WTW, and welcomes Henry Daar, WTW’s National Leader for Property Claims. This episode provides expert insights into preparing for, quantifying, and resolving large and complex insurance claims including property damage, business interruption, extra expense, contingent interruption and third-party claims management. Tune in for valuable strategies and expert advice on handling major insurance challenges.

In the second episode of our three-part mini-series on severe weather and disaster management, host Rhonda DeMeno is joined once again by Wade Miller from OneRallyPoint, David Gluckman from WTW and Cal McCarty from ServiceMaster. This episode delves into the essentials of business continuity plans, disaster response strategies and emergency shutdown procedures. The experts also cover crucial topics such as fire protection, mitigation strategies, utility management and evacuation planning. Tune in for an in-depth discussion on proactive planning and its critical role in navigating severe weather events effectively.

In this episode, host Rhonda DeMeno discusses critical strategies for senior living operators to ensure the safety of employees and residents during severe weather events such as hurricanes, tornadoes, or storms. Joined by Wade Miller from OneRallyPoint, David Gluckman from WTW and Cal McCarty from ServiceMaster, they emphasize the importance of conducting thorough risk assessments to identify community vulnerabilities. The conversation covers the essentials of effective communication plans, facility preparations, and ensuring readiness among staff, residents, and families, including detailed evacuation plans.

Host Rhonda DeMeno welcomes guests Maryann McGivney, Healthcare Industry Vertical Leader for North America for WTW and Randy Stimmell, a Senior Vice President and Client Executive for WTW where they take a deep dive into WTW’s distinctive industry vertical specialization and comprehensive approach to broking and servicing solutions. They discuss how it accomplishes the building of a risk management program customized to a senior living operator’s needs. Our guests also highlight the benefits of managing risk across all insurance segments specific to senior living, provide details on current and future risks that senior living operators face and discuss concepts for designing a customized risk management program to drive down a total cost of risk.

It is essential to provide clear and concise information about a fall event. In the final episode of our five-part mini-series on fall management, Rhonda and guests Maria Wood, an attorney at Hall Booth Smith and Joan Porcaro, Client Relationship Manager at WTW walk the listener through a post-event root cause analysis and disclosure. This episode discusses the importance of timely disclosure and conducing the root cause analysis post-event to identify the cause of the resident fall. Our guests also dive into the importance of keeping open lines of communication with the resident and family members in mitigating lawsuits and reputational risk.